Terms of sale

Last updated: 1 November 2026

These terms apply to every order placed on this website. By placing an order you accept them. If anything is unclear, message us on WhatsApp before you order.

The seller

Suzana Jewelry, [legal business name, business number], [business address], Israel. Email: [email]. Phone and WhatsApp: [phone].

Ordering

You can order if you are 18 or older and have a valid payment card or payment app in your name. Your order is binding once your payment is approved and you receive an order confirmation. If a piece turns out to be unavailable, or a price on the site is clearly wrong, we will tell you and refund you in full.

Prices and payment

Prices are in Israeli shekels and [include VAT / VAT does not apply: confirm with your accountant]. Delivery costs are shown before you pay. Payment is made on our payment provider's secure page; we never receive your card number. [Installments: number of payments offered, if any].

Delivery

Delivery options, prices and times are described on the shipping and returns page. Pieces made to order or to your size are made after you order, and the delivery time for them is shown on the piece's page or confirmed with you.

Cancelling and returns

Under Israel's Consumer Protection Law, you can cancel your order within 14 days of receiving the piece, by email or WhatsApp. Please return the piece unworn, in its original packaging. We will refund you within 14 days of receiving your notice, minus a cancellation fee of 5% of the price or ₪100, whichever is lower. [Who pays for the return delivery].

If you are 65 or older, a new immigrant, or a person with a disability, you may be able to cancel for up to four months; ask us. Pieces made especially for you, for example engraved or made to a special size, cannot be cancelled once production has started [lawyer to confirm the wording].

Warranty

Every piece is checked before it leaves us. If a piece has a manufacturing defect, contact us within [warranty period] and we will repair or replace it. The warranty does not cover wear, loss of stones caused by knocks, or damage from chemicals.

Privacy

We handle your information as described in our privacy policy.

Law and courts

These terms are governed by Israeli law. The courts of [district] have jurisdiction.